Frequently Asked Questions

1. What is an AVM and what information does it provide?
An AVM, or automated valuation model, is a product used by lending institutions and investors to quickly determine residential property values. By simply entering a property address, an AVM report is generated within 30 seconds and provides a current value estimate for the property based on sales in the neighborhood and other factors. Some AVMs provide a primary value estimate as well as high and low estimates, confidence scores, recent neighborhood sales, and mapping.

2. Who uses CRS? (What types of companies use CRS?)
Primary lenders, secondary mortgage market investors, bond insurers, mortgage loan servicers, loss mitigation, REO and mortgage fraud departments.

3. What do I have to do to set up an account? Who do I contact to get more information or set up an account?
Setting up an account with CRS is quick, easy, and free. Contact one of our account executives and they will be glad to assist you in setting up your account or obtaining more information about our products.

4. What is the difference between a Desk Review and an Enhanced Desk Review?
An Enhanced Desk Review is similar to a standard Desk Review but provides additional comparable sales and/or listings in grid format for further support of the review appraiser’s conclusions.

5. Who can I contact if I need help placing an order?
At CRS, excellent customer service is our number one priority for all clients, no matter how small or large. Our customer service staff is dedicated to serving you. If you need any assistance, you can reach our customer service at (619) 291-7143 or by email at orders@colrisk.com. Our business hours are 7 am – 5 pm PST.

6. Who can I contact if I have a question on one of my appraisal review reports?
The best place to start is customer service. Our customer service representatives can answer all of your non-technical questions or direct you to our Quality Control department who will be able to answer appraisal related questions.